Data Deletion Instructions

Option 1 — Delete from the app (recommended)

1. Sign in to socialedam.com
2. Go to Settings → Profile
3. Scroll to the bottom and click Delete Account
4. Confirm deletion

All your data — posts, schedules, social tokens, brand voice, knowledge base, analytics, conversations — will be permanently removed within 30 days. Encrypted social media tokens are destroyed immediately on disconnection.

Option 2 — Disconnect a single social account

1. Go to Settings → Social Accounts
2. Click the platform you want to disconnect
3. Click Disconnect

The encrypted OAuth token is deleted from our database immediately. Social Edam will no longer have any access to that platform on your behalf.

Option 3 — Email request

If you cannot access your account, send an email to:

privacy@socialedam.com

Include the email address associated with your Social Edam account. We will verify your identity, delete all your data within 30 days, and send you a confirmation email.

Option 4 — Revoke access from the social platform

You can also revoke Social Edam's access directly from each social platform's settings. The access token will be invalidated; we keep a record of the connection only for billing and audit until you delete your account.

• Facebook: Business Integrations
• Instagram: Settings → Apps and Websites
• Threads: same as Facebook
• LinkedIn: Permitted services
• X (Twitter): Settings → Security and account access → Apps and sessions
• YouTube / Google Business: Google account permissions
• Reddit: Authorized apps
• TikTok: Settings → Security → Manage app permissions
• Pinterest: Settings → Apps

What gets deleted

• Profile info (name, email, avatar)
• All connected social account tokens (encrypted)
• Posts, drafts, schedules, and publishing history
• Brand voice profiles, brand kits, content pillars
• Knowledge base items and AI memory
• AI conversation history
• Inbox messages and saved replies
• Analytics snapshots and competitor data
• Automation rules and auto-comment rules
• Workflow logs

What we keep (and why)

• Billing records — kept 7 years for tax law compliance
• Audit logs of the deletion itself — kept 1 year so we can prove the deletion happened

These records contain only the minimum information required by law (account ID, dates, amounts) — no content, no social tokens, no personal preferences.